#Tuesday Tips: Don’t Be Afraid to Ask, and When Asked Do Tell
Why didn’t I think of it myself?
When we needed to replace the HVAC system in our rental house 120 miles away my husband said, “You have friends who live there.”
“Ask your friends on Facebook who they would trust to do the work.”
Duh! It really was that simple.
By the next morning I had about ten recommendations. That’s a good enough “short list” for me. With just a little research the group was narrowed to five and that’s how many proposals we secured. We evaluated proposed system equipment, pricing, and because of the severe heat wave scheduling as critical factors. All started with high scores for service based on friends’ recommendations.
Using social media in this manner really can save time, ease concern, and develop positive company-client relationships.
The results were efficient and effective for us. The hardest part was deciding which ONE to choose as we felt an immediate personal connection with each.
In the future I will be eager to offer similar assistance to my friends, and I have learned a few tips to enhance my future recommendations:
1. Add a few words about why I recommend this person/business.
“This company did the same work for me two years ago. They were polite and finished early.” This understanding goes a long way and helps the company during introductions to know that its reputation has been put on the line.
2. Describe how I know about this person/business.
“This company is owned by my friend and neighbor.” “My cousin works for this company.” Knowing who you will be dealing with develops immediate rapport.
3. Include a contact name and phone number in the reply.
Isn’t that the first rule of any proposed business transaction? How do I reach this person? If I truly recommend this business I want to make it easy to initiate contact.
4. Include a link to the Facebook company page and/or the company website.
Especially when a large investment is being made information should be readily available to begin evaluation.
5. Put a serious personal story or problem details in a private message.
“I would avoid hiring XYZ because of my experience last year. Will send you a message.” Be careful with how this information is expressed. Some information just should not be posted publicly. Keep specific details, long stories, or vendettas completely away from what might be considered public defamation.
These easy tips will lend credibility and commitment to my future recommendations.
Thank you to my friends who did this for me and made a difficult process much easier. Maybe I can help you next time.