KimberMedia

Three Quick Tips for Good Reputation Management

Posted by
in #TuesdayTips
August 7, 2012

It’s a busy world, so I’ll get straight to the point.

  1. Create your brand on social media

    Social media is a vehicle of communication.  Just like radio, billboards, TV etc.  It’s known as electronic word of mouth.  Be consistent with your current brand or create one that’s true to your services or products.  This could be a cover photo that is meaningful to the logo that’s the profile pic.  Be sure that if you’re using other forms of communication, it’s consistent with your message on social media.

  2. Respond to negative comments

    Good customer service responds to unhappy situations with grace.  This is your chance to show more than the angry prospect/customer, but an actual audience, how you respond to tough situations.  You’re no longer talking about customer service, you’re practicing customer service in front of all your fans.

  3. Keep up with conversations

    A successful communication strategy most of the time includes the audience engaging one another.  Participating in that engagement allows for fans to understand that your company is made up of people that care about those they come in contact with.  And don’t leave a conversation dangling.  It’s awkward when you respond to your customer, and they ask you a question, and you never respond.

Need help in any of the steps, call us today!

A sharp listener with unparalleled administrative skills, Nelly draws from a wide background of skills and experience including a career of administrative and technical positions at area software publisher DATASTORM, nearly a decade as Office Manager at IDPgroup, and more than four years as Executive Director of Caledon Virtual. A strong advocate for solid community, Nelly serves as President-Elect of the Northwest Rotary Club and earned the 2010 Rotarian of the Year Award, sits on the Executive Board of the Phoenix Programs, and is a founding member of the Board of Directors for Voices. Nelly is also a member of the Women’s Network and the Columbia Chamber of Commerce. Nelly lives in Columbia, MO with her husband and three children.