Three Quick Tips for Good Reputation Management
It’s a busy world, so I’ll get straight to the point.
Create your brand on social media
Social media is a vehicle of communication. Just like radio, billboards, TV etc. It’s known as electronic word of mouth. Be consistent with your current brand or create one that’s true to your services or products. This could be a cover photo that is meaningful to the logo that’s the profile pic. Be sure that if you’re using other forms of communication, it’s consistent with your message on social media.
Respond to negative comments
Good customer service responds to unhappy situations with grace. This is your chance to show more than the angry prospect/customer, but an actual audience, how you respond to tough situations. You’re no longer talking about customer service, you’re practicing customer service in front of all your fans.
Keep up with conversations
A successful communication strategy most of the time includes the audience engaging one another. Participating in that engagement allows for fans to understand that your company is made up of people that care about those they come in contact with. And don’t leave a conversation dangling. It’s awkward when you respond to your customer, and they ask you a question, and you never respond.
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